Terms of service

Berlitz Rules

[Regulations on Registration, Course Attendance, Refunds, and Others] - For Individual Contracts

This set of rules outlines the key provisions to understand when using Berlitz Language Academy services. Please read thoroughly and understand the contents when reviewing the agreement or signing the contract.

• Course Unit:
Each class is organized into a 45-minute unit, including a 5-minute break. The standard class duration is 1.5 hours (2 units, including a 10-minute break). A 1-hour class is conducted as a 60-minute session (1.5 units, without a break).

• Course Validity:
Classes are conducted based on the rules of the contracted course, including schedule, availability, start time, frequency, and validity period. Teacher assignments, textbooks, teaching methods, and learning levels are determined according to the academy's policies.

• Changes and Cancellations of Class Schedules:
Changes or cancellations must be requested by the student directly to the respective center by 3 PM on the business day before the scheduled class (excluding Saturdays, Sundays, and holidays). For instance, for a Monday class, requests must be made by 3 PM on the preceding Friday. Requests made after the specified time are invalid, and the class will be considered attended.
For group lessons, changes or cancellations of scheduled class times are not permitted, and attendance is considered regardless of participation.

• Tardiness:
If a student fails to attend a scheduled class within 15 minutes before its end, the class will be considered attended.

• Absence:
If a student misses a class, the scheduled session will be deemed attended.

• Payment for Tuition, Textbooks, and Examination Fees:
All payments must be made in advance and settled before the first class begins.

• Contract Period:
The contract becomes effective upon signing. The course duration and details are determined based on the client’s final confirmation and communicated via email by the respective language center.

• Contracts for Minors:
A legal guardian must sign the contract directly or provide consent.

• Use of Textbooks:
Official textbooks designated by the academy must be used, and illegal reproductions are prohibited.

• Exchange and Refund of Digital Textbooks:
Due to the nature of digital textbooks, exchanges and refunds are not possible after a license key has been issued.

• Tuition Fee Adjustments and Applications:
If tuition fees are revised, prior notice will be provided. Updated fees apply to contracts renewed after the revision date.

• Tuition Refund Policy:
If the course is terminated prematurely by the academy or the student, tuition fees will be refunded in accordance with the standards set by law.

[Tuition Refund Criteria – Based on the Enforcement Ordinance of the Act on the Establishment and Operation of Private Teaching Institutes and Extracurricular Lessons]

Category Date of Refund Reason Refund Amount
Article 18, Paragraph 2, Subparagraphs 1 & 2 (Closure or License Cancellation of the Academy) The date classes can no longer be conducted or the facility is unavailable. Pro-rata refund of the already paid tuition.
Article 18, Paragraph 2, Subparagraph 3 (Student's Voluntary Withdrawal) Tuition period is within one month. Before classes start: Full refund of paid tuition. Before completing 1/3 of the course: 2/3 of paid tuition. Before completing 1/2 of the course: 1/2 of paid tuition. After completing 1/2 of the course: No refund.
Tuition period exceeds one month. Before classes start: Full refund of paid tuition. After classes start: Refund includes the current month’s prorated tuition (calculated as above) plus the full tuition for remaining months.

  • Calculation of Total Class Hours:
    For contracts exceeding one month where the course begins mid-month, the total class hours will be calculated pro-rata. This serves as the basis for determining the average monthly class hours when calculating refundable tuition for the current month.

  • Tuition Refund Request Procedure:
    Refund requests must be submitted using the prescribed refund request form. Requests for early termination and refunds must be submitted directly to the academy by 3 PM on the day before the next scheduled class. Late submissions will result in the scheduled session being considered attended. Refunds can only be requested during the course duration (excluding the grace period).

  • Refund Processing and Payment:
    The refund amount, calculated after deductions, will be deposited into the student’s designated account or processed as a card cancellation (for card payments) within five days of receiving the refund request.

  • Penalty Adjustments:
    If the contract is terminated early due to personal reasons, all discounted tuition fees granted at the time of the contract will revert to the full rate. The difference will be charged as a penalty.

    [Change of Contracted Courses]:

    Remaining unused balances can be transferred to another Berlitz center (excluding certain courses) or converted into a different course. The validity period and number of classes will be recalculated based on the new course's rules and duration.

    • Change of Content: Remaining unused balances can be utilized at other Berlitz centers within Korea. Courses can also be changed, with the new validity period determined by the new course's rules and units. Group lessons cannot be transferred in the middle of the month.
    • Transfer: Unused balances can be transferred to a third party. For group lessons, the transferee cannot attend classes during the transferor’s month of participation. Transfers require a written notice submitted using the academy's designated transfer notification form.

    • Minimum Enrollment for Group Lessons:
    If the number of students in a course or group is below the required minimum, the academy may request changes to the course, group, or schedule, including temporary suspension.

    • Information Sharing:
    If the student consents during contract signing, the academy may send information via post or email.

    • Management and Purpose of Personal Information:
    The academy ensures the secure and proper management of personal information provided by clients. This information is used for scheduling, curriculum management, service-related communication, marketing analysis, and delivery of materials. Personal data will not be disclosed or shared with third parties without consent.

    • Disciplinary Rules:
    The academy strives to provide a quality learning environment for all clients. However, any actions that cause harm to staff, instructors, or other clients, including damage to facilities, threats, harassment, solicitation, or disruption, may result in immediate termination of the contract. Refunds for unused classes will be issued, and the academy reserves the right to claim damages.

    • Revision of Rules:
    The academy may revise these rules if necessary. Any changes will be communicated to clients in advance and posted within the academy.

    • Exceptions:
    In matters not specified in the contract or rules, the academy's policies and principles will apply. If agreement cannot be reached, applicable laws and fair practices will prevail.

    [Consent and Acknowledgment]

    I have read and fully understood the above Berlitz Language Academy Rules, including the refund policy, and agree to the terms stated.
    (Electronic signature is acknowledged as valid.)

    Berlitz Personal Information Collection, Usage, Provision, Delegation, and Utilization Agreement

    Berlitz intends to collect and use your personal information for purposes such as course counseling and registration, academic operations and management, learning information, and academy news marketing promotions. Please carefully review the following information and decide whether to agree.

    1. Items of Personal Information Collected and Purpose of Collection/Use

    Item Purpose of Collection/Use
    Name, Date of Birth, Mobile Number, Gender, Company Information, Course Language and Program, Learning Experience, Motivation, Goals, Language Proficiency, Referral Source Course counseling, registration, academic operations and management, payment and accounting tasks, fulfillment of contracts for goods and services, member identification and management, demographic analysis, and providing additional services and benefits.
    Address, Student and Guardian Email, Phone Number Communication for delivery of products and textbooks, notifications, billing, complaint resolution, provision of information and educational program promotion, and updates on new goods, services, and events.
    Cash Receipt Number, Bank Account, Account Holder Name Issuance of cash receipts, payment/refund processing, and confirmation of deposits.

    Note: The above information includes updates made after the initial submission.

    2. Retention and Use Period of Personal Information: Personal information is retained during the course registration period until the termination of the contract. The company will immediately destroy the data once the purpose of collection/use is achieved, except for the following cases where retention is required:

    (a) Retention under commercial law and other applicable regulations:

    Retention Information Retention Period
    Records of contracts or withdrawal of contracts 5 years
    Records of payment and supply of goods/services 5 years
    Records of consumer complaints or dispute resolutions 3 years

    (b) Personal information retained upon membership withdrawal:

    Retention Information Retention Period
    Member name, date of birth, phone number, mobile number, address, payment records 3 years post-membership withdrawal
    Records of payment and supply of goods/services 5 years
    Records of consumer complaints or dispute resolutions 3 years

    3. Delegation of Personal Information Processing

    To provide smooth and convenient services, certain tasks are outsourced to external companies, and the company ensures these entities comply with data protection laws.

    Delegate Company Task Retention/Use Period
    NICE Credit Information Co., Ltd. (identity verification), Shopify Co. (payment information, member data storage), KG Inicis Co., Ltd. Until the termination of the delegation contract

     

    4. Personal Information Breach Report: admin@berlitz.co.kr

    For more details, refer to the personal information handling policy published on the company website. Changes to this agreement will also be disclosed in the personal information policy.

     

    Consent Acknowledgment

    I have read and understood the contents above, and I agree to the collection and use of my personal information for the purposes stated.